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Shipping & Returns

This page covers important Coy o’Teas policies, including Shipping and Returns, Refunds and related information.

 

Overview

Coy o’Teas is pleased to offer…

-> Rapid handling and processing of your order.

-> Low flat-rate shipping: $4.99 any size order, anywhere in the United States.

-> A 30-day Return Policy, for any reason, with no fees!

Processing

Coy o’Teas has a small, dedicated staff working on-site 7 days a week, 365 days a year.  We work hard to keep our processing time low.  We send out most orders within 2-3 days.  However, there may be occasions when high customer demand creates a slight delay.  Please be understanding, and rest assured that we will fill your order as quickly as possible.  Thank you.

Shipping

We ship nearly all packages via USPS Priority Mail, 1-3 day service.  It’s fast, reliable, and includes Delivery Confirmation plus shipping insurance. Therefore, if your package goes missing (which almost never happens), we can track and/or replace it quickly.

The shipping we charge is one low, flat rate… for any size order, to any destination within the U.S.  Even better, as of our site relaunch in Feb 2023, our shipping is actually dipping lower.  It’s just $4.99.

Sorry, we cannot do international shipments.  The high freight cost makes them too expensive for our customers.

Returns

You may return nonperishable items within 30 days of when you receive the item. Valid returns receive a full refund, less shipping.

To be eligible for a refund, your returned item must be:

  • Unused
  • Nonperishable and non-food
  • In new or same condition in which you received it
  • In original packaging.

Important: the Virginia Health Department will not allow us to accept returned food items, including tea!

Refunds

Once we receive your return, we email to notify you whether it qualifies for a refund. If so, we will then process your refund quickly, using the same method by which you originally paid. If that method is not feasible, we will instead issue store credit.

Return Address

To return your product, please contact us via email, then mail it to:

Coy o’Teas
P.O. Box 185
Lanexa, VA 23089-0185

You are responsible for paying your own return shipping costs.

For your own security, we highly recommend using USPS Priority Mail with Delivery Confirmation.

Questions? Contact Us

If you have questions related to shipping, returns, and refunds, please use the Contact page.

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